Privacy Policy for Reeloot

1. Information We Collect

a) Account Information

When you create an account, we may collect:

• Full Name
• Email Address
• Mobile Number
• Profile Picture
• Social Media Links (if provided)

b) Booking Information

When users place bookings, we may collect:

• Event Details
• Event Date & Time
• Event Location
• Special Requirements
• Creator Selection Preferences

c) Creator Information

Creators may provide:

• Portfolio Content
• Service Categories
• Pricing Information
• Payment Details for Payouts
• Professional Information

d) Device Information

We may automatically collect:

• Device Type
• Operating System
• App Version
• IP Address
• Usage Analytics
• Crash Reports

e) Media Content

We may collect and store:

• Photos
• Videos
• Reels
• Portfolio Uploads
• Event Deliverables

2. How We Use Your Information

We use your information to:

• Create and manage accounts
• Process bookings
• Connect clients and creators
• Facilitate communication
• Deliver reels and media content
• Improve app performance
• Prevent fraud and abuse
• Provide customer support
• Send service-related notifications

3. Notifications

Reeloot may send:

• Booking Updates
• Creator Acceptance Notifications
• Order Status Updates
• Security Alerts
• Account Notifications

Users may disable promotional notifications through device settings.

4. Payments

Payments may be processed through trusted third-party payment providers such as:

• Razorpay
• Stripe
• UPI Providers
• Banking Partners

Reeloot does not store complete debit card, credit card, or banking credentials.

5. Sharing of Information

We do not sell personal information.

Information may be shared:

• Between Clients and Creators for booking fulfillment
• With payment providers
• With cloud hosting providers
• When required by law
• To protect rights, safety, and security

6. Data Storage and Security

We implement reasonable security measures including:

• Encrypted data transmission
• Secure cloud infrastructure
• Access controls
• Authentication mechanisms

However, no online platform can guarantee absolute security.

7. Data Retention

We retain information:

• As long as your account remains active
• As required for legal obligations
• For dispute resolution
• For business and operational purposes

Users may request deletion of their account and associated personal data, subject to applicable laws.

8. Children's Privacy

Reeloot is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 18.

9. Your Rights

Depending on applicable laws, users may:

• Access their information
• Correct inaccurate information
• Request deletion of data
• Withdraw consent where applicable
• Request a copy of stored information

Requests can be submitted through our support channels.

10. Media Ownership and Usage

Creators retain ownership of their original content unless otherwise agreed.

Users grant Reeloot a limited license to:

• Store content
• Process content
• Deliver content
• Display portfolio content where permission has been provided

Reeloot does not claim ownership of user-generated content.

11. Third-Party Services

The App may integrate with:

• Firebase
• Google Services
• Apple Services
• Payment Gateways
• Analytics Platforms

These services have their own privacy policies.

12. Cookies and Analytics

We may use cookies, SDKs, and analytics tools to:

• Improve performance
• Monitor app usage
• Detect technical issues
• Enhance user experience

13. International Data Transfers

Your information may be stored or processed on servers located outside your state or country where permitted by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted within the App and become effective immediately upon publication.